Refund policy

we want you to fall in love with your purchase and we strive to provide you with the highest quality products possible. If, for any reason, you are not completely satisfied with your purchase, you may return it for a refund or exchange it for credit within 14 days

Once your package has been shipped, you cannot request a cancellation. You must request an exchange or return. Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered a FRAUD and you will have to respond to a complaint from our company.

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


In order to be returned, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To make a return, please contact us at support@belleroselk.com. If your return is accepted, we will send you a return label, along with instructions on how and where to send your package. Items returned to us without a return request will not be accepted.

• You can always contact us with any return-related questions at support@belleroselk.com.
  
  We understand that returns can take some time to reach our warehouse, so we need returned items shipped within a few days (not delivered)!
  
  Please be sure to contact us to receive a return authorization number BEFORE shipping the returned item(s).
  
  All returned items must be new, unused and in their original packaging.
  If the customer changes his/her mind, he/she is responsible for return shipping costs.
  Shipping costs (if any) are non-refundable.
  Processing refunds
  
  Refunds may take up to one billing cycle to appear on your statement. We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, you will automatically be refunded according to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post your refund.
• RETURN EXCEPTIONS
  
  Damages and problems
  Please inspect your order on receipt and contact us immediately if the item is faulty, damaged or if you receive the wrong item, so that we can assess the problem and remedy it.
  
  

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers or plants), custom products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns of hazardous products, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.Unfortunately, we do not accept returns on sale items or gift cards.

Some items cannot be returned if they have been opened and clearly damaged by the customer. Items that have been worn, used or altered will not be accepted for return or exchange.

Sale items: All sales of sale items are final. Sale items cannot be returned for exchange, credit or refund.



Exchanges
The quickest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Disclaimer for incorrect address:

It is the buyer's responsibility to ensure that the delivery address given is correct. We do our best to speed up processing and shipping times, but we always have a small window to correct an incorrect delivery address. Please contact us immediately by e-mail if you believe you have provided an incorrect delivery address.

Wrong size disclaimer:

It is the buyer's responsibility to ensure that the size chosen is correct. We do our best to speed up processing and shipping times, but there is always a small window to correct an incorrect size. Please contact us immediately by e-mail if you believe you have indicated an incorrect size.

Lost or stolen parcels

Our site is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered to your address and you have not received it, please report this to your respective carrier using the contact information provided on our tracking page. If you have any further questions about how to proceed, please contact our customer su
pport team by e-mail.

VIOLATION OF POLICY
Anyone attempting to violate our policies will also be subject to prosecution and will be required to respond to a complaint of attempted fraud.

Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered a FRAUD and you will have to respond to a complaint from our company.